What are the steps in purchasing custom
First I need information from you on you furniture ideas.
You can contact me via the website
quote form or call me at
You can reach me Monday through Friday 8 a.m. to 5 p.m.
(Central time). After
receiving your information I will complete a quote based
on this information. This quote will be in the form of a
range such as $3,500.00 to 4,200.00.
this quote is acceptable I require a 10% deposit to
initiate the design drawings. The drawings will be
produced for you final approval. At any time during the
design phase you can walk away with no more obligations
for the furniture but you will forfeit your 10% deposit.
There are no charge for changes in the design or revisions
to the drawings at this time
require a 50% deposit less the 10% design fee after
drawings have been approved and a firm quote is agreed on.
Materials are now ordered and your furniture is put into
the production schedule.
I be charged sales tax?
If your furniture is shipped to or picked up in Tennessee,
I am required to charge applicable sales tax:(9.25%
are the shipping services and rates?
We have a relationship with a specialty freight shipper that
specializes in "white glove" delivering, unpacking,
assembling (if necessary) and positioning your custom made
furniture in any room you designate. All packing materials
will then be removed by the furniture company. With White
Glove Delivery you eliminate the set up and assembly of your
custom made furniture, plus no bulky packaging to deal with!
Delivery times are scheduled for 8am-5pm Monday thru Friday,
and either the purchaser or their designee must be present
when the truck arrives to co-ordinate the delivery process.
The delivery company will contact you for an appointment.
Available in the continental USA to street addresses only.
Allow 1-2 weeks for white glove delivery
White glove delivery pricing varies by location and
generally ranges from $300-$400 per custom furniture item
depending on your location (there are some savings for
multiple piece shipments). Rural areas are subject to an
Local Delivery. If you are local to the Memphis area, we can
arrange for local delivery and set up. In this case we
personally deliver and set your custom furniture. Local
delivery usually this costs $75 - $150 depending on your
location (in some instances it can be more for our extended
We occasionally can personally deliver as far as Little Rock
and Nashville, depending on our work load and scheduling.
Local Pickup. If you would like to pick up your custom made
furniture, you can visit our studio at 3007 Summer Avenue
will my furniture be delivered?
I am typically booked up out 12 to 16 weeks plus the
design and build time of your piece. Delivery takes
an additional 5to 15 days depending on the complexity of
the piece. When
we finalize you contract, I will give you an estimated completion
date. When your order is nearing completion, I will contact
you to schedule a date and time for delivery.
is your guarantee?
If you are not completely satisfied with any your custom
furniture or cabinet I will refund or replace it within 30 days of
purchase. Beyond that, should my furniture or cabinet fail at any
time during the lifetime of the original owner because of
workmanship or material, I will either repair or replace
if I need my custom furniture repaired?
If you would like me to repair furniture that I have built
has been accidentally damaged, please call me at
weekdays from 8 a.m. - 5 p.m. (Central time).
How will my furniture be finished?
I use different finishes based on the use of the furniture
or cabinet. Dining tables require a hard catalyzed varnish
finish but a dresser or a chest may require a hand rub oil
finish. These are decisions that I discuss with my clients.
can I see your furniture in a showroom?
I do not have a showroom since each project is custom made
for each individual client. I do invited future clients to
call and make an appointment to visit my wood shop and
office located at 3007 Summer Avenue, Memphis, TN
Click here for maps.